Return & Refund Policy

Effective Date: July 11, 2025

Business Name: Timeless Treasures
Contact Email: timelesstreasuresjdwp@gmail.com

At Timeless Treasures, your satisfaction matters. If you're not fully pleased with your order, we're here to help.

Eligibility: Items must be unused, in original condition with all tags attached, and returned in the original product packaging.
Return Window: Returns must be initiated within 14 days of receiving your order.
Non-Returnable Items:
- Perishable goods (e.g., food, flowers)
- Newspapers, magazines, collectible comics
- Intimate or sanitary items
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Certain health and personal care items

To complete your return, a receipt or proof of purchase is required.

Return Shipping Responsibility: Customers are responsible for all return shipping costs. We do not provide prepaid return labels unless the item was sent in error.
Non-Refundable Fees: All shipping charges, including those paid at checkout, are non-refundable. If a refund is issued, the original shipping fees will be deducted from your total refund.
Return Instructions: To initiate a return, please email us at timelesstreasuresjdwp@gmail.com. Returns sent without prior approval may not be accepted.
Secure Shipping: For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. Timeless Treasures is not responsible for items lost or damaged during return transit.

Once your return is received and inspected, we will notify you via email to confirm whether your refund has been approved or declined.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within five to ten business days.
If your return is not approved, you will be notified by email. The item may be sent back to you at your expense, or we may dispose of it if no further instructions are provided within 14 days.

If you haven’t received a refund yet:

Double-check your bank or credit card statement.
Contact your credit card company—it may take some time before your refund is officially posted.
Reach out to your bank, as processing delays are common.

If you’ve completed these steps and still have not received your refund, please contact us at timelesstreasuresjdwp@gmail.com.

In Ontario and throughout Canada, customers are not automatically entitled to a return or refund unless the product is defective, not as described, or otherwise in breach of consumer protection laws.
Customers must accept this Return & Refund Policy at checkout to confirm agreement to its terms.
This policy is prominently displayed on our website for easy access prior to purchase.

We’re here for you.
📧 Email: timelesstreasuresjdwp@gmail.com